We spent 2 nights here and did 2 trips with them as well, the first trip was to Sapa for 3 nights and 2 days and the second one was a day trip to Ninh Binh. Both trips were organised and we didn't have to worry about a thing.
The hotel was well above our expectations and the room was clean and spacious enough for 2.
The staff were thoughtful and helpful, shairing us tips on where we should dine etc. Especially when we came back from Sapa at 5am, they sent a staff to pick us up at the train station and even offered a room for us to shower in and freshen up. A big thank you to Tom and Emma for being so friendly, cheery and helpful throughout our stay :)